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frequently_asked_questions [2023/11/07 06:13] – [Managing existing Licenses] o2wikifrequently_asked_questions [2023/11/07 06:23] – [Managing existing Licenses] o2wiki
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 ** How do I see and manage my licenses ** ** How do I see and manage my licenses **
   * You can login to the store to view and manage you licenses [[https://o2creative.co.nz/license/]]   * You can login to the store to view and manage you licenses [[https://o2creative.co.nz/license/]]
 +\\ 
 +\\
 **I have multiple licenses and purchases; how does this work?** **I have multiple licenses and purchases; how does this work?**
  
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       * To add a purchase to a multi-user license, you need to purchase multiple copies, one for each user.       * To add a purchase to a multi-user license, you need to purchase multiple copies, one for each user.
   * Each license can be installed on two computers per user as long as they are not used at the same time. This is typically for the same user at work and at home on a laptop.   * Each license can be installed on two computers per user as long as they are not used at the same time. This is typically for the same user at work and at home on a laptop.
- +\\ 
-**I need to move individual scripts or purchase from one license to another **+\\ 
 +**I need to move individual scripts or purchase from one license to another **\\
 You can transfer purchases between licenses as long as the following criteria are met You can transfer purchases between licenses as long as the following criteria are met
   * All computes on the license you are transferring the script from must be deactivated to free up the purchases   * All computes on the license you are transferring the script from must be deactivated to free up the purchases
   * **Both licenses must have the same number of users**, i.e. you can not transfer a script from a single license to a multiuser license and vice versa   * **Both licenses must have the same number of users**, i.e. you can not transfer a script from a single license to a multiuser license and vice versa
- +\\ 
-** Can I merge all users into one single license so it is easy to manage **+\\ 
 +** Can I merge all users into one single license so it is easy to manage **\\
 Yes, but all existing licenses must have the same scripts assigned.  For example, you have four users; three have the dimensions script, and one has the dimensions and imposition scripts. We can combine the 3 users into a single 3-user license for dimensions but the user with dimension and imposition script will have to remain a single license. To combine them all into a 4-user license you would need to purchase 3 additional imposition scripts so they all have the same scripts assigned. Yes, but all existing licenses must have the same scripts assigned.  For example, you have four users; three have the dimensions script, and one has the dimensions and imposition scripts. We can combine the 3 users into a single 3-user license for dimensions but the user with dimension and imposition script will have to remain a single license. To combine them all into a 4-user license you would need to purchase 3 additional imposition scripts so they all have the same scripts assigned.
 Contract support and we can help you with this request, Contract support and we can help you with this request,
- +\\ 
-** Can I add a single purchase to a multi-user license so only one user can have access to it? ** +\\ 
-No, all users on a license have access to all assigned scripts. However, if you contact support, we can create a new license for free and transfer the scripts for you. +\\ 
- +** Can I add a single purchase to a multi-user license so only one user can have access to it? **\\ 
-In the example below, You have a multi-user license for five users which have the Dimensions and Imposition Script. You want to assign ONE user the Colour Shotgun script; the steps are+No, All users on a license have access to all assigned scripts . **However**, if you contact support, we can split the license and create a new license for free and transfer the scripts for you. In the example below, You have a multi-user license for five users with the Dimensions and Imposition Script. You want to assign only ONE user to the Colour Shotgun script; the steps are:
   - Purchase the Colour Shotgun script online   - Purchase the Colour Shotgun script online
   - In accordance with the license, Deactivate one user so only four users can use the Dimensions and Imposition Script at one time; if you can not do this, note down the computer names   - In accordance with the license, Deactivate one user so only four users can use the Dimensions and Imposition Script at one time; if you can not do this, note down the computer names
-  - At the time of purchase, Contact support and request that the  Dimensions and Imposition Script be moved from the 5-user license and that it be reduced to 4 users; you can also request this after purchase. +  - At the time of purchase, Contact support and request that the  Dimensions and Imposition Script be moved from the 5-user license and that it be reduced to 4 users and include the computers do be deactivated if not already done\\  You can also request this after purchase. 
-  - We will then add the  Dimensions and Imposition Script to the Colour Shotgun license; you will end up with +  - We will then motify the license to remove the Dimensions and Imposition Script and transfer it to the the Colour Shotgun license (or a new license); you will end up with: 
-     * A user user license for Dimensions and Imposition  +     * A four-user license for Dimensions and Imposition  
-     * A single user license for Dimensions, Imposition Script and Colour Shotgun +     * A single-user license for Dimensions, Imposition Script and Colour Shotgun 
 +\\ 
 +\\
 **Transfering licenses to new Emails/Accounts** **Transfering licenses to new Emails/Accounts**
   * You can log in to the website and share your licenses with other users; they will be able to transfer your purchases to their account.   * You can log in to the website and share your licenses with other users; they will be able to transfer your purchases to their account.
   * If you can not remember your login details, you will need to reset your password   * If you can not remember your login details, you will need to reset your password
   * If you no longer have access to your email, for example, the email account has been deleted, you can request we transfer your purchase to a new account. However, **the requesting email must strictly be from the same company domain**, We can not process requests from people with a different email domain as there is no proof of ownership.   * If you no longer have access to your email, for example, the email account has been deleted, you can request we transfer your purchase to a new account. However, **the requesting email must strictly be from the same company domain**, We can not process requests from people with a different email domain as there is no proof of ownership.
frequently_asked_questions.txt · Last modified: 2023/11/14 09:18 by o2wiki


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