Differences

This shows you the differences between two versions of the page.

--- installhelp [2022/01/10 03:42] – [Installing the latest version of PowerScripts Updater] o2wiki
+++ installhelp [2022/01/10 03:47] – o2wiki
@@ Line 1: / Line 1: @@
-======  Powerscripts Updater  ======
+======  Powerscripts Updater  Troubleshooting======
 Below is a list of common problems when Installing PowerScripts.
@@ Line 26: / Line 26: @@
   * Open PowerScripts Updater
   * Select Diagnostics from the menu
-  * Verify that you get a green PASS verifying PowerScripts is installed, if this says FAIL reinstall powerSciprts
+  * Verify that you get a green PASS verifying PowerScripts is installed (See screenshot below)
-  * Click the [Run full diagnostics report} this will collect information on your computer and required installation files
-  * E-mail the report to support@o2creative.co.nz with a description of your problem, and if possible any screenshots of errors,
+**If the quick diagnostic reports that PowerScripts is not installed (FAILED)**
+    * Restart your computer
+    * Run the PowerScripts updater again, and try to reinstall PowerScirpts
+    * //If the default installer fails, choose the "File Copy" installation method//
+**If you can not get PowerScripts installed, create and send a Diagnostic Report**
+    * Click the [Run full diagnostics report} this will collect information on your computer and required installation files
+    * Save the report to a file
+    * E-mail the report to support@o2creative.co.nz with a description of your problem, and if possible any screenshots of errors,
 {{:installer-300-diag.png?700|}}