Refunds Policy

Try Before You Buy

All o2 Creative Scripts are available for purchase on the O2 Creative web site. All the software products are available for download as a trial. We provide a free trial period to let you fully evaluate the software product to ensure it meets your needs prior to making a purchase decision. During your trial period, our support staff are available to assist in installation and configuration via email. We strongly recommend that all customers download, install, and test the trial version of any O2 Creative product prior to making a purchase.

Should any questions, issues, troubles about any of O2 Creative products arise, please refer to O2 Creative Support team by emailing info@o2creative.co.nz

Refunds Policy Post Purchase

After a cleared payment on the purchase of one of our products, your licence is delivered to your account straight away. Once your licence has been delivered, no refund will be given. This policy is in place since it would be impossible for you to return your registered version of our software. We cannot issue a refund for any O2 Creative product under any circumstances given its licensing model. Please take advantage of the trial before you complete your purchase

Refunds WILL NOT be granted under the premises of: 

• The product is not what the customer thought it would be
• The product does not have a feature that the customer thinks would be nice
• The product does not work and the customer has never contacted O2 Creative Support Team
• The product does not support customer’s Application version
• The product was purchased more than 30 days ago
  

Refund Under Extenuating Circumstances

In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund minus our order processing and banking fees (up to 25% of the purchase price). In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, purchase code, number of licenses purchased, etc.). If we are able to positively identify your order and your request is made within 30 days of purchase, you will be asked to deactivate the licence in the licence portal (your account) before we process the refund. O2 Creative is not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays.