Differences

This shows you the differences between two versions of the page.

--- frequently_asked_questions [2021/11/10 07:56] – o2wiki
+++ frequently_asked_questions [2023/11/07 05:56] – o2wiki
@@ Line 17: / Line 17: @@
   * At all times, each license can only be used by one user at a time.
-**I have already activated PowerScripts on two computers, but need to install on a 3rd computer what do I do?**
+**I have already activated PowerScripts on two computers, but I need to install on a 3rd computer. What do I do?**
-  * Open PowerScripts on one of the existing activated computers, and from the flyout menu choose Deactive, Once deactivated you can install on a 3rd computer
+  * Open PowerScripts on one of the existing activated computers, and from the flyout menu, choose Deactivate, Once deactivated, you can install it on a 3rd computer
-  * If you do not have access to one of the existing install, for example the computer is lost/stolen or damaged etc, them email us and we can remotely deactivate the install
+  * If you do not have access to one of the existing install, for example, the computer is lost/stolen or damaged etc, [[https://o2creative.co.nz/license/|login to the shop to manage your licenses here]] or email us, and we can remotely deactivate the install
   * You can also purchase an additional license from the Store
+**I have multiple licenses and purchases; how does this work?**
+  * Each license can be thought of as a group of scripts for x number of users.
+  * Standard licenses are for a single-user, so the user gets access to individual scripts or packages of scripts.
+    * To add a purchase to an existing single user license, you can purchase one online and add it to an existing license
+  * Site Licenes are for multiple users, where two or more users use the same scripts at one
+  * Each license can be installed on two computers per user as long as they are not used at the same time. This is typically for the same user at work and at home on a laptop.
+** How do I see and manage my licenses **
+You can login to the store to view and manage you licenses [[https://o2creative.co.nz/license/]]
+**I need to move individual scripts or purchase from one license to another **
+  * You can transfer purchases between licenses as long as the following criteria are met
+    * All computes on the license your are transferring the script from must be deactivated to free up the license
+    * **Both licenses must have the same number of users**, i.e. you can not transfer a script from a single license to a multiuser license and vice versa
+**Transfering licenses to new Emails/Accounts**
+  * You can log in to the website and share your licenses with other users; they will be able to transfer your purchases to their account.
+  * If you can not remember your login details, you will need to reset your password
+  * If you no longer have access to your email, for example, the email account has been deleted, you can request we transfer your purchase to a new account. However, **the requesting email must strictly be from the same company domain**, We can not process requests from people with a different email domain as there is no proof of ownership.