Differences
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| Both sides previous revisionPrevious revision | Next revisionBoth sides next revision | ||
| installhelp [2022/01/10 03:42] – [Installing the latest version of PowerScripts Updater] o2wiki | installhelp [2022/01/10 03:47] – [Problems Installing PowerScripts or PowerScripts does not appear in Illustrator extensions menu] o2wiki | ||
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| * Open PowerScripts Updater | * Open PowerScripts Updater | ||
| * Select Diagnostics from the menu | * Select Diagnostics from the menu | ||
| - | * Verify that you get a green PASS verifying PowerScripts is installed, | + | * Verify that you get a green PASS verifying PowerScripts is installed |
| - | * Click the [Run full diagnostics report} this will collect information on your computer and required installation files | + | |
| - | * E-mail the report to support@o2creative.co.nz with a description of your problem, and if possible any screenshots of errors, | + | **If the quick diagnostic reports that PowerScripts is not installed (FAILED)** |
| + | * Restart your computer | ||
| + | * Run the PowerScripts updater again, and try to reinstall | ||
| + | * //If the default installer fails, choose the "File Copy" installation method// | ||
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| + | **If you can not get PowerScripts installed, create and send a Diagnostic Report** | ||
| + | | ||
| + | * Save the report to a file | ||
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