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frequently_asked_questions [2026/10/25 02:27] – Markup fix for the DokuWiki upgrade (spaces inside bold/italic) 0.0.0.0frequently_asked_questions [2026/10/25 02:53] (current) – Help pages updated for PowerScripts 3.8 (help pages session) remoteuser
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-===Is PowerScripts a subscription of a one time purchase===+===Is PowerScripts a subscription or a one time purchase===
   * PowerScripts is a one time purchase for the current versions   * PowerScripts is a one time purchase for the current versions
   * Minor updates and fixes are free   * Minor updates and fixes are free
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 ===What is a license?=== ===What is a license?===
  A license consists of a group of purchased scripts, which can be for one user or many users for larger companies where you purchase multiple copies of the software but manage it through a single license. All users of the license get access to the scripts assigned to that license   A license consists of a group of purchased scripts, which can be for one user or many users for larger companies where you purchase multiple copies of the software but manage it through a single license. All users of the license get access to the scripts assigned to that license 
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 {{::license-types.png}} {{::license-types.png}}
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 ===What is an activation=== ===What is an activation===
 Activation is where the software is installed on a computer and enabled by connecting to our servers. Each user can activate the software on two computers at once, as long as they are not being used simultaneously. Each activation/installation will get the same access to the same scripts assigned to the license. Activation is where the software is installed on a computer and enabled by connecting to our servers. Each user can activate the software on two computers at once, as long as they are not being used simultaneously. Each activation/installation will get the same access to the same scripts assigned to the license.
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 {{::activations.png|}} {{::activations.png|}}
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 ===Can licenses have different scripts assigned to them?=== ===Can licenses have different scripts assigned to them?===
 Yes, Each license can have different scripts assigned to it, and each license user gets access to the scripts in that license. Yes, Each license can have different scripts assigned to it, and each license user gets access to the scripts in that license.
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 {{::multi-license.png|}} {{::multi-license.png|}}
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 ===Can I mix and match scripts between different users and computers?=== ===Can I mix and match scripts between different users and computers?===
-No, All scripts assigned to a license are assigned to the users of that license. With single or multi-user licenses, you can not mix and match individual scripts to be assigned to unique computers or individuals. If you need this functionality, you will need to organize your uses into groups, with a single or multi-user license per group, and each license contains the scripts needed for that group. Contact us to help organise this or to re-assign existing licenses.+No, All scripts assigned to a license are assigned to the users of that license. With single or multi-user licenses, you can not mix and match individual scripts to be assigned to unique computers or individuals. If you need this functionality, you will need to organize your users into groups, with a single or multi-user license per group, and each license contains the scripts needed for that group. Contact us to help organise this or to re-assign existing licenses.
  
 //You can not split scripts across licenses// //You can not split scripts across licenses//
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 {{::cross-license.png|}} {{::cross-license.png|}}
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 //To fix this, you will need to re-assign purchases and licenses.// //To fix this, you will need to re-assign purchases and licenses.//
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 {{::cross-license-fixed.png|}} {{::cross-license-fixed.png|}}
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   * You can use the software on only one computer at a time.    * You can use the software on only one computer at a time. 
  
-===When do I need separate licenses?====+===When do I need separate licenses?===
   * If you are using PowerScripts on two computers at the same time, for example, two computers at the office you need to purchase two licenses   * If you are using PowerScripts on two computers at the same time, for example, two computers at the office you need to purchase two licenses
   * If you are using PowerScripts  on two computers at different times/locations, for example at work and on a home PC or Laptop, you only need one license   * If you are using PowerScripts  on two computers at different times/locations, for example at work and on a home PC or Laptop, you only need one license
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 === How do I see and manage my licenses === === How do I see and manage my licenses ===
-  * You can login to the store to view and manage you licenses [[https://o2creative.co.nz/license/]]+  * You can login to the store to view and manage your licenses [[https://o2creative.co.nz/license/]]
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   * Standard licenses are for a single user, so the user gets access to individual scripts or packages of scripts.   * Standard licenses are for a single user, so the user gets access to individual scripts or packages of scripts.
     * To add a purchase to an existing single-user license, you can purchase one online and add it to an existing license      * To add a purchase to an existing single-user license, you can purchase one online and add it to an existing license 
-  * Site Licenes are for multiple users, where two or more users use the same scripts at one+  * Site Licenses are for multiple users, where two or more users use the same scripts at once
       * To add a purchase to a multi-user license, you need to purchase multiple copies, one for each user.       * To add a purchase to a multi-user license, you need to purchase multiple copies, one for each user.
   * Each license can be installed on two computers per user as long as they are not used at the same time. This is typically for the same user at work and at home on a laptop.   * Each license can be installed on two computers per user as long as they are not used at the same time. This is typically for the same user at work and at home on a laptop.
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 ===I need to move individual scripts or purchase from one license to another === ===I need to move individual scripts or purchase from one license to another ===
 You can transfer purchases between licenses as long as the following criteria are met You can transfer purchases between licenses as long as the following criteria are met
-  * All computes on the license you are transferring the script from must be deactivated to free up the purchases+  * All computers on the license you are transferring the script from must be deactivated to free up the purchases
   * **Both licenses must have the same number of users**, i.e. you can not transfer a script from a single license to a multiuser license and vice versa   * **Both licenses must have the same number of users**, i.e. you can not transfer a script from a single license to a multiuser license and vice versa
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 ===Can I merge all users into one single license so it is easy to manage=== ===Can I merge all users into one single license so it is easy to manage===
 Yes, but all existing licenses must have the same scripts assigned.  For example, you have four users; three have the dimensions script, and one has the dimensions and imposition scripts. We can combine the 3 users into a single 3-user license for dimensions but the user with dimension and imposition script will have to remain a single license. To combine them all into a 4-user license you would need to purchase 3 additional imposition scripts so they all have the same scripts assigned. Yes, but all existing licenses must have the same scripts assigned.  For example, you have four users; three have the dimensions script, and one has the dimensions and imposition scripts. We can combine the 3 users into a single 3-user license for dimensions but the user with dimension and imposition script will have to remain a single license. To combine them all into a 4-user license you would need to purchase 3 additional imposition scripts so they all have the same scripts assigned.
-Contract support and we can help you with this request,+Contact support and we can help you with this request,
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   - Purchase the Colour Shotgun script online   - Purchase the Colour Shotgun script online
   - In accordance with the license, Deactivate one user so only four users can use the Dimensions and Imposition Script at one time; if you can not do this, note down the computer names   - In accordance with the license, Deactivate one user so only four users can use the Dimensions and Imposition Script at one time; if you can not do this, note down the computer names
-  - At the time of purchase, Contact support and request that the  Dimensions and Imposition Script be moved from the 5-user license and that it be reduced to 4 users and include the computers do be deactivated if not already done\\  You can also request this after purchase.+  - At the time of purchase, Contact support and request that the  Dimensions and Imposition Script be moved from the 5-user license and that it be reduced to 4 users and include the computers to be deactivated if not already done\\  You can also request this after purchase.
   - We will then modify the license to remove the Dimensions and Imposition Script and transfer it to the Colour Shotgun license (or a new license); you will end up with:   - We will then modify the license to remove the Dimensions and Imposition Script and transfer it to the Colour Shotgun license (or a new license); you will end up with:
      * A four-user license for Dimensions and Imposition       * A four-user license for Dimensions and Imposition 
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-===Transfering licenses to new Emails/Accounts===+===Transferring licenses to new Emails/Accounts===
   * You can log in to the website and share your licenses with other users; they will be able to transfer your purchases to their account.   * You can log in to the website and share your licenses with other users; they will be able to transfer your purchases to their account.
   * If you can not remember your login details, you will need to reset your password   * If you can not remember your login details, you will need to reset your password
   * If you no longer have access to your email, for example, the email account has been deleted, you can request we transfer your purchase to a new account. However, **the requesting email must strictly be from the same company domain**, We can not process requests from people with a different email domain as there is no proof of ownership.   * If you no longer have access to your email, for example, the email account has been deleted, you can request we transfer your purchase to a new account. However, **the requesting email must strictly be from the same company domain**, We can not process requests from people with a different email domain as there is no proof of ownership.
frequently_asked_questions.txt · Last modified: by remoteuser